Terms of use

1. The terms specified in these Site Rules, together with their occasional updates, shall apply to the Hadad Brothers Limited (hereinafter, the "Company") company website (hereinafter, the "Site"), and to the business relationship and connections between the user and/or purchaser, and the company website.

2. It is essential to read and understand the instructions set out in these Site Rules, together with all issued statements and/or regulations concerning use of the website and associated conditions of privacy, prior to using the website and conducting transactions there.

3. Use of the website and purchasing via the website constitutes agreement of the user and/or the purchaser to all the terms and conditions stated in these Site Rules without any reservation, including their occasional updates.

4. The Company is the owner of the proprietary, intellectual and spiritual rights to the Site and the products displayed there, including all rights derived from its power of legal ownership according to which such rights are exclusive to the Company.

5. The online use of the Company's website is free of charge and solely for private use.

6. It is forbidden to use the data content of the Site for publicity purposes of any kind. All or any part of the Site’s data content shall not be publicly displayed without the prior written agreement of the Company.

7. It is forbidden to distribute and/or duplicate and/or copy and/or make any other use of the material and data content of the Site.

8. Materials from the Site may not be edited and/or marketed without the prior written agreement of the Company.

9. Regardless of the Company's efforts to provide optimal service via the Site, the Company does not guarantee either that the Site will be constantly available or that the information posted there will be up-to-date at all times.

10. Regardless of the Company's efforts to provide optimal service via the Site, the Company does not guarantee the constant availability or supply of products advertised on the Site. The Company reserves the right not to sell and/or supply products that are out of stock and/or that have been discontinued.

11. The graphic images on the Site are intended for illustrative purposes only and do not constitute a part of the agreement between the Site user and/or customer and the Company, under the terms of these Site Rules. The company shall not be held liable for the extent to which an image is up to date and/or incorrect and/or inaccurate.

12. For all products offered for sale on the Site, prices indicated in Israeli Shekels are inclusive of VAT, and prices indicated in US Dollars are free of VAT.Prices of orders for delivery outside Israel do not include VAT; prices of orders for delivery in Israel include VAT.

13. The shipping rates and the identity of the shipping agent will be determined exclusively by the Company, who reserves the right to change them from time to time, at its sole discretion.Unless otherwise stated, the shipping rates will be as follows:
Shipping to destinations abroad within 7-10 business days: $35
Shipping to destinations in Israel within 3-5 business days: NIS50

14. The Company shall make every fair and reasonable effort to work in conformity to the delivery schedules given on this Site, but shall not be held responsible for whatever delays may occur in the supply of goods purchased via the Site, and the purchaser hereby waives the right to file any lawsuit and/or demand and/or claim in respect thereof and/or for any damages incurred thereby.

15. The Company shall not be held responsible for any delay and/or obstacle and/or inability to provide the product due to circumstances that were unforeseeable and/or beyond its control, including but not limited to force majeure, war, riots, embargoes, military or civil disorder, fire, flood, accident, strike, unavailability of raw materials and/or means of transport, lack of fuel and/or energy and/or human resources in the country of shipment and/or receipt of the product, and/or for any delays and/or oversight at the customs authority offices in the country of shipment and/or receipt of the product, and it is hereby empowered to postpone its commitments for a period equivalent to the duration of any such delay.

16. The Company shall not be responsible for payment of customs duties and/or fees and/or any other taxes that may be demanded by the customs authorities in the country of the product’s receipt.

17. Purchasing Process

17.1. The Site allows users quick and easy online purchasing via PayPal:

 A product must be selected from the catalogue

 Clicking on the product will take the user to the product page

 An item can be added to the shopping cart by clicking "Add to Shopping Cart"

 All the selected products can be displayed by clicking "Shopping Cart" or "Checkout"

 The purchase of products in the user’s shopping cart is completed by clicking "Payment".

 Clicking "Payment" takes the user to the user login page. Here, there is the option to register as a “Guest” (occasional customer), or to sign in as a “Registered Customer” (if the customer is already registered). A third option is to register as a “New Customer".

 After login, the "Checkout" page is displayed with a form for completion: In the "Billing Address" section, the customer’s name and address for billing must be provided. The "Shipping Address" section must also be completed and a "Delivery Method" selected – courier or personal collection in Israel or sending abroad by air using the shipping agent with whom the Company works.

 Clicking "Pay Now" transfers the customer directly to the PayPal company website to execute payment.

 Upon entry of the payment details on the PayPal payment execution page, confirmation is emailed to the customer of receipt of the order. This approval does not commit the Site Administrator to supply the products; it is only proof of receipt of the order and its entry into the system by the Site Administrator.

 If it becomes evident that PayPal has not honored its commitment, or that the Company does not have the requested product in stock, the Site Administrator will contact the purchaser either to complete or to cancel the transaction.

 If the payment is made through a PayPal account, the purchaser will be asked to enter the details of the existing account on the PayPal website or, optionally, to open a new PayPal account. The Company will be able to collect payment for the ordered products only after receiving PayPal’s approval. PayPal use and approval is subject to the terms of use and privacy policy of PayPal and not of the Site.

17.2. Telephone transactions will be executed using the contact number indicated on the Site in the "Contact Us" area or below the payment table. The following information must be provided to the call center representative: The purchaser’s details: name, ID card, telephone, billing address, and email address, together with full details of the credit card used for the transaction. The precise delivery address (name, telephone number and address of the addressee) must also be provided to the call center representative, if it is different from the billing address. A final order confirmation will be sent only after verification of the credit card indicated in the order and approval by the relevant credit card company.Pending the credit card company’s approval, an appropriate notification will be given to the purchaser. The delivery date will be set with effect from the date of transaction approval by the credit card company.

17.3. To qualify to place an order via the Site, the purchaser must be at least 18 years of age. In the event of registration by a purchaser, who has not yet attained the required minimum age, responsibility for the matter shall be borne by the Site Administration.

17.4. To ensure efficient and correct order processing, care must be taken to accurately supply all the required information on the Site. If, incorrect details are given during order entry, the Company cannot guarantee that the products will reach their intended destination. If the products are returned to the Company because of wrong information, the customer will be charged for the shipping and handling. It is imperative to ensure entry of accurate and up-to-date information.

17.5. The provision of fraudulent and/or false data is a criminal offense, and the Site Administration reserves the right to file a lawsuit and/or claim pertaining to it.

17.6. It is hereby clarified that entry all the requisite information is a pre-condition for processing the transaction.

17.7. The Site Administration makes no use of the customer information, except as provided under the privacy policy of the Site, which is an integral part of these terms of use and purchase.

17.8. All shipping fees are payable together with the payment for the product. In the case of payment by installments, the Site is entitled to charge the shipping fees first.

17.9. Confirmation of the purchase transaction is conditional upon the product actually being in stock at the Company’s warehouses on the requested shipping date and/or at the time of order entry. Moreover, for the sake of clarity, this means that if the product is not in stock and has not been downloaded from the site up to the order date, the Company shall in no way be committed to the sale of the product, and the purchaser shall have no right to file any suit and/or claim in this regard for any form of damage, whether directly or indirectly caused thereby to him and/or a third party. This is conditional upon the Site Administration’s reimbursement to the customer of any amount paid, if indeed payment was made to the Company and/or the Company’s cancellation of any payment already executed. It should here be emphasized and clarified that there may be situations where, although a certain item is displayed on the Site as in stock, it is actually out of stock and cannot be supplied – in such a situation, the transaction will be canceled and the customers will not be entitled to file any claimed in its connection as long as the Company duly reimburses the Customer in the amount paid.

17.10. It is important to note here that the Company will be empowered to refrain from confirming a customer order for any reason whatsoever and at its sole discretion, as in cases where: after submission of the details, the mandatory documents are approved and the customer's agreement is given to the terms of use and privacy policy, the Site Administration is entitled, but not obliged, to show or send updates to the customer via his online account or by email, including content updates, information on company services and products, as well as the services and products of others, bargain deals, and new site features, as clarified in Article 30a of the Communications Law (Telecommunications and Broadcasts), 1982 (Jewish Calendar Year 5742).

17.11. It is also important to note here that the Company will be entitled to refrain from approving the order of a customer under conditions that constitute a breach of the current agreement, the terms of any of the mandatory documents or the terms of any other online service offered by the Site.

18. It will be the responsibility of the purchaser to examine and check the goods purchased via the Site, and to notify the Company of any product defects no later than five days from the date of product delivery to him, failing which, he will sacrifice his right to file any claim in this regard.

19. In the event of a defect, the purchaser will be entitled to replace the product with a new one. The Company will not be liable for any resultant damage, caused indirectly by the use of the product.

20. Returned items should be sent to the Company’s address at 6, Modi’in St., Petach Tikva (including the zip code), and for items delivered outside Israel, the purchaser should mark the goods as returned exports, otherwise he will have to bear the expense of any levied customs duties and/or other fee charged to the Company for their return.

21. Cancellation of a transaction is possible, in accordance with the relevant Consumer Protection Regulations (Transaction Cancellation), 2010, within 14 days of the purchase date against presentation of an invoice, and on condition that the product is new, in its original packaging, and no use has been made of it. Cancellation fees will be at the rate of 5% of the value of the deal or NIS 100, whichever is the lower. Purchases of food utensils cannot be cancelled. The cost of returning the product to the seller shall be borne by the customer. The amount of reimbursement due will be paid after the seller has received the returned product, in new condition, and in its original packaging.

22. There is no guarantee provided for combination products, such as silver combined with wood, glass, crystal, ceramics, and so on.

23. Replacement and/or return and/or cancellation of seasonal products, such as Passover Haggadot, etrog boxes, scrolls, or Chanukah menorahs, is not permitted.

24. Any product for which a personalized etching was ordered is not returnable, and the provisions of Article 19 are not applicable to it.

25. The Company shall make all reasonable efforts to comply with the delivery dates indicated on the Site, but the Company shall not be held liable for non-compliance with the specified dates and/or whatever damages the user and/or purchaser may incur thereby, and the latter shall take into account the possibility of a delay in delivery and, by placement of his order, shall waive all rights to file a lawsuit and/or claim and/or demand in respect to a delay in delivery of his order.

26. The Company provides product lifetime guarantees for silverware stamped with its hallmark, as long as the product use is reasonable, in accordance with the Company guidelines and as detailed in the Instructions for Use issued by the Company and delivered together with each product. The company shall not be held liable for any loss or damage of any kind whatsoever. The Company shall not bear responsibility for resultant damage, indirect damage, or personal loss or injury thus incurred. The Company is not liable for any loss of profit, income, yield or benefit. The Company is not liable for direct or indirect damages deriving from incorrect use of the products and contrary to the Company’s instructions. The Company's liability shall only be accepted in conjunction with a signed warranty certificate, the corporate stamp on the product and related invoice or proof of purchase.

27. The Company's liability for products purchased through the Site will be valid in conjunction with the signed warranty certificate and the Company’s original signature and stamp accompanying an invoice and/or product purchase confirmation issued directly by the Company.

28. The purchaser hereby undertakes to indemnify the Company for any loss and/or damage and/or cost and/or liability and/or expense, including but not limited to legal costs and whatever other amounts may be payable by the Company to third parties in the event of a lawsuit and/or dispute and/or settlement deriving from or caused by any violation by the purchaser of his commitment under the terms of these Site Rules.

29. Without prejudice to any other compensation that may be awarded to the Company under the law, in the event of a breach of the instructions detailed above and hereunder, the Company will be empowered to take steps, at its discretion, to prevent a user from accessing the Site, including all the user IP addresses and/or to make contact with the user’s Internet service provider to block his Site access, and this without prejudice to the Company’s right to take further legal proceedings with respect to the user’s violations.

30. The Company is the sole owner of all intellectual and spiritual property rights or all other rights relating to the design of products on the Site and/or of the site itself.

31. The law governing these instructions will be subject to the laws of the State of Israel, and all action and/or legal proceedings empowered by them will be conducted exclusively at the relevant Tel Aviv District courts in Israel.

32. Any delay in taking legal action and/or utilization of rights, regardless of the length of delay, shall not constitute a waiver and/or cancellation of the existing rights of the company under those provisions.

33. The Company shall be entitled to update and/or amend and/or delete and/or add to these instructions from time to time at its sole discretion, and these changes will be valid from the date of their publication.

34. If it is determined by a law court or other competent judicial body that any of the above instructions is illegal and/or unenforceable, the remaining instructions and directives shall remain in force.

35. The above instructions shall apply to and be binding upon the parties, including their successors and those delegated by them.

36. Privacy Policy

36.1. Personal details and/or personal information and/or identification details (hereinafter, "Personal Information") which the Company receives from you when entering an order are intended for the purpose of product purchase on the Site, and must be free of any errors and/or different inaccuracies that will prevent the safe receipt of your ordered and purchased items.

36.2. Personal information, as well as information on purchases via the Site (hereinafter, "Information"), will be stored in the database of the Site in accordance with the provisions of the Privacy Protection Act, 1981 (Jewish Calendar Year 5731), and will be used in accordance with the provisions of this section and/or the relevant provisions of the law.

36.3. The Company invests greatly in commercial measures to protect the integrity of information and to secure data against unauthorized, third-party access. The gathering and confidential storage is performed in a secured environment. The Company uses a combination of security techniques and procedures and other organizational means to ensure information protection against unauthorized access and/or use and/or disclosure to unauthorized parties within the company and/or to third parties under the contractual and/or relevant legal terms.

36.4. In addition, as detailed in the agreement, the terms and conditions of credit card clearance for transactions via the Site are implemented via a clearing agent and the Company does not retain on its servers any of the credit card information provided by Site users.

36.5. Some of the facilities and/or services provided via the Site require completion of a registration process during which you will be required to provide personal information, and without prejudice to the foregoing, including your full name and your email address (hereinafter, the "Registration"). Accordingly, you hereby declare that the provision of your personal details to the Company during registration is voluntary and with your free consent.

36.6. The company may send you promotional material by email, from time to time, in accordance with the Communications Law (Telecommunications and Broadcasts) (Amendment No. 40) Law, 2008 ("Anti-Spam Law"). The Company is permitted to use the information provided via the Site – and the information collected about site usage patterns – to improve its online services and/or, by whatever other channel it may offer to contact you, if necessary, in compliance with the rulings of the Anti-Spam Law, or for the purpose of analysis and provision of statistical information to third parties. Such third parties and/or their employees and/or their representatives are prohibited from making use of the personal information for any other purpose other than those stated above in this section.

36.7. The company uses cookies and similar technical devices, the purpose of which is essentially the routine and correct functioning of the Site (hereinafter, collectively referred to as "Cookies"), and includes the gathering of site traffic statistics, verification of information, adjustment of the Site experience to your personal preferences, and for information security purposes. As already stated above, the company dedicates considerable resources and adopts varied security protection means to prevent the privacy of users’ personal information from being compromised. Still, the Company cannot hermetically secure the company computers and/or site databases against unauthorized intrusion and illegal use of the information. You therefore hereby declare that you will not file any lawsuit and/or complaint and/or demand and/or claim against us and/or any person or entity representing us, due to such unauthorized intrusion and/or disclosure and/or use of information obtained through the aforementioned intrusions, by virtue of the agreement and/or under the law. We recommend that you take every precaution to protect your information while active online. For example, change your passwords frequently, use a combination of letters and numbers when creating passwords, and be sure to use a secure browser.

36.8. The Company has no interest in obtaining any content or information from you that is confidential or protected by any rights, and you are required to refrain from uploading to the Site or posting there, any such information. Therefore, whatever content or information you provide to the Company and/or publicize via the Site or related channels for advertising purposes (such as, in forums, comments, and so on) will be treated as non-confidential and non-exclusive. You should be aware that by providing content and information for publication, you are awarding to the Company free and unlimited license to display, duplicate, copy, distribute, market, broadcast, and make it publicly available, as well as to use the content and information for whatever other purpose it may judge appropriate. This means that you have no right, and will not have any right in the future to any form of payment for any content you submit to the Company or post to its Site.

36.9. The information you submit is subject to the provisions of the privacy policy in the agreement and/or relevant legal provisions. The Company will avoid, as far as possible, knowingly divulging information to third parties, except for suppliers, and this only to facilitate completion of the purchase transactions you made on the Site, unless obliged to do so by judicial decree and/or if faced with the threat of legal proceedings (criminal or civil) due to action have taken on the Site. In such a case, the Company is empowered to divulge your personal details to the claimant of injury caused by you and/or by judicial order, without prior notice.

36.10. On the Site, there are links connecting to other Internet sites. The company endeavors to link to websites that, to the best of its knowledge, do not violate the privacy of users of other Websites. However, the company is not responsible for the conditions of use and/or privacy policies of other websites, their content, or for all that is associated with or derives from their use. Your use of links to other websites and/or use of other websites is at your own risk.

36.11. Pursuant to these Terms of Use in accordance with the Privacy Protection Act, 1981, you are entitled to review the information collected and retained by the Company. Furthermore, if the information in the corporate databases is used for personally soliciting you, based on your belonging to a particular population group, as determined by the names of one or more persons included in the database ("solicitation for commercial purposes"), then you are entitled under the Privacy Act, 1981 to demand that all written information pertaining to you be deleted from the database. In such a case, the company will delete any information that is required only for the purpose of making commercial offers to you, as stated above. Information needed by the Company for its business administration, including documentation of your commercial and other activities performed via the Site, will be legally retained by the Company with the proviso that is no longer used for commercially soliciting you.

36.12. The Company is empowered to make occasional changes to its Privacy Policy. If changes are made to this policy that significantly affect the rulings on the use of the information you provided, a formal notice of this fact will be issued on the Site.

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Customer Services:  (+972)54-484-4103