Company policies

 The Company’s lifetime guarantee is awarded to the objects it manufacturers from the purest silver, and the Company’s guarantee relates to the quality and durability of the material and the welding materials employed, and all subject to reasonable use. The Company bears no responsibility for the lifetime of tools and products not of its proprietary manufacture.

 The Company offers lifelong guarantees for its proprietary manufactured Moreshet products, and this is in terms of the quality and durability of the metal and welding material used, and this subject to reasonable use.

 The warranty is valid subject to the customer’s care and maintenance of the product according to the manufacturer's instructions.

 The Company's warranty shall not apply if the product undergoes a process of polishing or cleaning with electric brushes outside the Company facility.

 The Company’s warranty shall not apply to scuffs, scratches or damage caused to the product, for any reason.

 The Company’s warranty shall not apply to combination products: incorporating materials, such as wood, glass, crystal, ceramic, and so on.

 Replacement of products against credit will be allowed within 14 days of the purchase date, subject to presentation of the original invoice or exchange note, and in the case of new product, subject to its return, unused, in its original packaging.

 Credit vouchers will be issued with validity of one year from the date of issue.

 The credit vouchers can be used at all the company branches except for Outlet branches.

 Cancellation of a transaction is possible, in accordance with the transaction cancellation regulations (2010), within 14 days of the purchase date against presentation of an original invoice, and on condition that the product is new, in its original packaging, and no use has been made of it. Cancellation fees will be at the rate of 5% of the value of the deal or NIS 100, whichever is the lower. Purchases of food utensils cannot be cancelled.

 Replacement and/or return and/or cancellation of seasonal products, such as Passover plates, Passover Haggadot, etrog boxes, scrolls, and so on, is not permitted. Product orders for which personalized etchings were ordered also cannot be replaced, returned or cancelled.

 There is no cancellation and/or exchange and/or return of products purchased using credit vouchers and/or any other kind of voucher.

 Products purchased at an Outlet branch may be exchanged and/or returned at an Outlet branch only.

 If a product is found to be defective, the store must be informed within 48 hours of the purchase.

  close contact page

Contact Us

Your enquiry is important to us and we will be happy to be of service on any matter. You are welcome to contact us in one of the following ways: Call us – Send email – Send enquiry form

Call Us

Customer Services:  (+972)54-484-4103