What should I do if my order arrives damaged or doesn’t arrive at all?

If your order arrives damage contact Hadad customer support and we will assist you to assure your 100% satisfaction from our product.  In most cases the item is returned to us and we replace it.  If the item fails to arrive after 15 days please contact us.  If the item has been lost in shipment it will be covered by our insurance and we will replace if.

If I order a product now when will it arrive?

Items will usually arrive to the continental United States within 5 business day.  Sometimes it may take as long as 7.

Do Hadad products require “Teviah”?

According to Jewish law metal and glass utensils that were own by gentile require immersion in a kosher Mikveh before they can be used. This is separate and additional obligation above making sure that the utensil is Kosher - which new items almost always are.

Hadad is a Jewish owned business that creates the items itself with Jewish craftsmen. Because of this most items that are purchased directly from Hadad Brother do not require immersion, as they were never own by a Gentile. This includes any item purchased from the website or from any of our stores in Israel. One exception is the glass insert of the honey dishes and salt dishes which were not produced by Hadad but purchased from a supplier.

Only items that directly related to serving or preparing food require immersion. Our washing cups, candlesticks, candelabras, menorahs, mezuzahs, etrog boxes and torah decorations never require immersion under any circumstances. Saucers that are used only as saucers and never as plates do not require immersion.

Sources:

  • Bamidbar 31:23 see Rashi
  • Gemorra Avoda Zara 75b
  • Shulchan Aruch Yoreh Deah 120